Privacy Policy


  1. The Avoca Palms Resort Privacy Policy is in place to help you understand how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and accommodation services. References in this document to “us”, “our”, and “we” refer to Avoca Palms Resort.
  1. Avoca Palms Resort is committed to treating the personal information we collect in accordance with the Australian Privacy Principles in the Privacy Act 1988 (cth) (Privacy Act). This policy sets out how Avoca Palms Resort handles personal information.
  1. What information is collected?

When you visit this website you may provide two types of information:

3.1 Personal information you knowingly choose to disclose that is collected on an individual basis and

3.2 Websites use information collected on an aggregate basis as you and others browse the site.

  1. Personal Information we Collect

There are two categories of information we collect:

General Information:  General Information is anonymous data that we use to analyse trends, gather broad demographic information for general use and to help us understand your needs and wants so we can improve the quality of your stay with us.  General information includes the number of room nights booked for occupancy, guest’s gender, age, where guests are from, room rate, etc.

Personal Information:  Personal Information is any information that personally identifies you.

When you either make a reservation or just check in to Avoca Palms Resort, we may ask you for personal details such as your name, home address, telephone number and how the account will be settled.  We may also obtain from you credit card details, whether you have any room preferences, disabilities or other lifestyle information.  While staying with us, we may record the number of times you have stayed and other details you supply to us.

We may also collect certain Personal Information if the law requires us to collect it or receive it from other sources.

  1. How information is disclosed to us and why

    We may share General Information with associated companies, advertisers, government agencies, travel agencies or the media. If you have made a reservation (or have stayed) at our resort, we may disclose your name and date of your reservation (or stay) to our partners, associated companies, advertisers, government agencies or travel agencies.

Other than as stated in this policy, we will not share your Personal Information with a third party outside of government agencies or associated OTAs unless a third party, such as a contractor, needs to know the relevant Personally Identifiable Information in order to perform their duties.  If we do intend to disclose such information, we will try to either let you know at the time we collect it or seek your consent.

You have the right to take your name off Avoca Palms Resort’s mailing list at any time without charge.  You may apply to add your name to a mailing list at any time should you desire.

We may send you information on behalf of our special offers and partners.  We will not give them your Personal Information without your express permission unless the advertisers are bound by this or a similar privacy policy.

If we have provided credit to you or you do not pay your account on time, or you act in an unlawful manner, we may provide this information to credit reporting agencies, government agencies, other hotels/ resorts in the area or hotel association bodies.  We may also use the information for recover action against you.

Except as stated in this privacy policy, we will not disseminate any Personal Information about you outside of Avoca Palms Resort (and its associate companies) which includes and Booking Button, without your consent unless we believe it is necessary:

  • because it is required or authorised by law;
  • to provide you with a service which you have requested;
  • to assist a law enforcement agency or agency responsible for national security in the performance of its functions;
  • to protect our rights or property or those of any member of the public; or
  • to lessen a serious threat to a person’s health or safety.

We may retain the content of any document (including electronic documents such as e-mails and other similar forms of communication) that you send to us.  Any Personal Information contained within those documents will only be used or disclosed in the ways set out in this privacy policy.

If Avoca Palms Resort becomes aware of, or suspects any unlawful activity taking place, it may instigate an investigation and/or report its findings or suspicions to the police or other relevant enforcement agency.

  1. How Avoca Palms Resort stores and secures information

Avoca Palms Resort has taken reasonable precautions to protect the security of your Personal Information which it collects.  These include protection of passwords using industry-standard encryption, provisions to preserve the security of the information stored on computers or in offices or archives and to prevent unauthorised access, modification, use or disclosure, and back-up systems to prevent accidental or malicious loss of data or information.

Unfortunately, there’s always a risk involved in storing information.  Although we will try to take reasonable precautions, we cannot guarantee Personal Information will not be stolen or used without permission.  To the extent permitted by law, we will not be responsible for any unauthorised access disclosure or use of your Personal Information.

Management and Avoca Palms Resort Employees will have access to your Personal Information to a level that is necessary to enable them to perform their jobs.  They are obliged to respect the confidentiality of any Personal Information held by us.

  1. Website Use Information

Similar to other commercial websites, this site utilises a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how this site is used. Information gathers through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at this site, and the websites visited just before and just after our sites. We, our advertisers and ad serving companies may also use small technology or pieces of code to determine which advertisements and promotions users have seen and how users responded to them.

  1. How Do We use the Information That you Provide to Us?

Broadly speaking we use the information you provide us to broaden and expand our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to this website, new services and special offers we think you will find valuable. You may notify us of your desire not to receive these offers by clicking the unsubscribe link contained in emails you receive from us.

  1. What Are Cookies?

A Cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preference allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to your by other sites.

  1. How do We Use Information We Collect from Cookies?

As you use our website, the site uses its cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our web server’s log files, allows us to calculate the aggregate number of people visiting this site and which parts of the site are most popular. This helps us to gather feedback in order to constantly improve this site and better serve our guests. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies. By consenting and continuing to visit our site, you consent to the placement of cookies on your device.

  1. Sharing Information with Third Parties

The information we collect is used to improve the content of this site and the quality of our service and is not shared with or sold to other organisations for commercial purposes. That being said, your information could be shared under the following circumstances:

We use third parties to facilitate our business, including, but not limited to, sending email, booking apartments and processing payments. In connection with these offerings and business operations, these third parties may have access to your personal information for use in connection with those business activities.

As we develop our business, we may buy or sell assets or business offerings. Booking history, email and guest information is generally one of the transferred business assets in these types of transactions.

If it becomes necessary, we will share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or otherwise required by law.

  1. Google Ads Remarketing

Avoca Palms Resort uses remarketing to advertise online.

Third-party vendors, including Google, show our ads on sites across the internet.

Third-party vendors, including Google, use cookies to serve ads based on your past visits to this website.

Visitors can opt-out of Google’s use of cookies by visiting the Ads Preference Manager or visitors can opt-out of a third-party vendor’s use of cookies by visiting Network Advertising Initiative opt-out page.

  1. Notice of New Services and Changes

Occasionally, we may also use the information we collect to notify you about important changes to this website, new services, and special offers. As our guest, you will be given the opportunity to notify us of your desire not to receive these offers by clicking the unsubscribe link contained in each email.

  1. How Do We Secure Information Transmissions?

Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email such as credit card details. Some of the information you may enter on this site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilising this technology will have URLs that start with HTTPS instead of HTTP.

  1. Certain Disclosures

We may disclose your personal information if required to do so by law or by a subpoena or if we believe that such action is necessary to

15.1 conform to the law or comply with legal process served on us or affiliated parties;

15.2 protect and defend our rights and property, our site, the users of our site, and/or our affiliated parties;

15.3 act under the circumstance to protect the safety of users of our site, us, or third parties.

  1. What About Other Websites Linked to This Site?

We are not responsible for the practices employed by websites linked to or from our site nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our site. Please remember that when you use a link to go from our site to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including sites which have a link on our site, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

  1. Your Consent

By using this site you consent to use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on this site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

  1. Our Compliance

All personal information stored on our platform is treated as confidential. It is stored securely and is accessed by authorised personnel only. Our collection is limited in relation to what is necessary, for the purpose for which the personal information is processed, and kept only for so long as is necessary for the purpose for which the personal information was collected. We implement and maintain appropriate technical, security and organisational measures to protect personal information against unauthorised or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure. We ensure the encryption and

De-identified information which is no longer about an identifiable individual, and we have adequate cybersecurity measures in place.

  1. Changes to the Privacy Policy

If our Privacy Policy or procedures change, we will immediately post those changes to our website. Any such changes will be effective immediately upon being posted, unless otherwise stated in the change.

  1. Effective Date

This Privacy Policy is effective as of July 1st 2020, and is ongoing until further notice or changes are made.

  1. Contact Details

You may contact us concerning this Privacy Policy but using our contact details on our Contact Us page on this Website.

  1. Additional Privacy Information

If you are interested in obtaining additional information of privacy, you can visit the office of the Australian Information Commissioner’s website at

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