- Avoca Palms Resort is committed to treating the personal information we collect in accordance with the Australian Privacy Principles in the Privacy Act 1988 (cth) (Privacy Act). This policy sets out how Avoca Palms Resort handles personal information.
What information is collected?
When you visit this website you may provide two types of information:
3.1 Personal information you knowingly choose to disclose that is collected on an individual basis and
3.2 Websites use information collected on an aggregate basis as you and others browse the site.
Personal Information we Collect
There are two categories of information we collect:
General Information: General Information is anonymous data that we use to analyse trends, gather broad demographic information for general use and to help us understand your needs and wants so we can improve the quality of your stay with us. General information includes the number of room nights booked for occupancy, guest’s gender, age, where guests are from, room rate, etc.
Personal Information: Personal Information is any information that personally identifies you.
When you either make a reservation or just check in to Avoca Palms Resort, we may ask you for personal details such as your name, home address, telephone number and how the account will be settled. We may also obtain from you credit card details, whether you have any room preferences, disabilities or other lifestyle information. While staying with us, we may record the number of times you have stayed and other details you supply to us.
We may also collect certain Personal Information if the law requires us to collect it or receive it from other sources.
How information is disclosed to us and why
We may share General Information with associated companies, advertisers, government agencies, travel agencies or the media. If you have made a reservation (or have stayed) at our resort, we may disclose your name and date of your reservation (or stay) to our partners, associated companies, advertisers, government agencies or travel agencies.
Other than as stated in this policy, we will not share your Personal Information with a third party outside of government agencies or associated OTAs unless a third party, such as a contractor, needs to know the relevant Personally Identifiable Information in order to perform their duties. If we do intend to disclose such information, we will try to either let you know at the time we collect it or seek your consent.
You have the right to take your name off Avoca Palms Resort’s mailing list at any time without charge. You may apply to add your name to a mailing list at any time should you desire.
If we have provided credit to you or you do not pay your account on time, or you act in an unlawful manner, we may provide this information to credit reporting agencies, government agencies, other hotels/ resorts in the area or hotel association bodies. We may also use the information for recover action against you.
- because it is required or authorised by law;
- to provide you with a service which you have requested;
- to assist a law enforcement agency or agency responsible for national security in the performance of its functions;
- to protect our rights or property or those of any member of the public; or
- to lessen a serious threat to a person’s health or safety.
If Avoca Palms Resort becomes aware of, or suspects any unlawful activity taking place, it may instigate an investigation and/or report its findings or suspicions to the police or other relevant enforcement agency.
How Avoca Palms Resort stores and secures information
Avoca Palms Resort has taken reasonable precautions to protect the security of your Personal Information which it collects. These include protection of passwords using industry-standard encryption, provisions to preserve the security of the information stored on computers or in offices or archives and to prevent unauthorised access, modification, use or disclosure, and back-up systems to prevent accidental or malicious loss of data or information.
Unfortunately, there’s always a risk involved in storing information. Although we will try to take reasonable precautions, we cannot guarantee Personal Information will not be stolen or used without permission. To the extent permitted by law, we will not be responsible for any unauthorised access disclosure or use of your Personal Information.
Management and Avoca Palms Resort Employees will have access to your Personal Information to a level that is necessary to enable them to perform their jobs. They are obliged to respect the confidentiality of any Personal Information held by us.
Website Use Information
Similar to other commercial websites, this site utilises a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how this site is used. Information gathers through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at this site, and the websites visited just before and just after our sites. We, our advertisers and ad serving companies may also use small technology or pieces of code to determine which advertisements and promotions users have seen and how users responded to them.
How Do We use the Information That you Provide to Us?
Broadly speaking we use the information you provide us to broaden and expand our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to this website, new services and special offers we think you will find valuable. You may notify us of your desire not to receive these offers by clicking the unsubscribe link contained in emails you receive from us.
What Are Cookies?
A Cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preference allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to your by other sites.
How do We Use Information We Collect from Cookies?
Sharing Information with Third Parties
The information we collect is used to improve the content of this site and the quality of our service and is not shared with or sold to other organisations for commercial purposes. That being said, your information could be shared under the following circumstances:
We use third parties to facilitate our business, including, but not limited to, sending email, booking apartments and processing payments. In connection with these offerings and business operations, these third parties may have access to your personal information for use in connection with those business activities.
As we develop our business, we may buy or sell assets or business offerings. Booking history, email and guest information is generally one of the transferred business assets in these types of transactions.
If it becomes necessary, we will share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or otherwise required by law.
Google Ads Remarketing
Avoca Palms Resort uses remarketing to advertise online.
Third-party vendors, including Google, show our ads on sites across the internet.
Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about important changes to this website, new services, and special offers. As our guest, you will be given the opportunity to notify us of your desire not to receive these offers by clicking the unsubscribe link contained in each email.
How Do We Secure Information Transmissions?
Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email such as credit card details. Some of the information you may enter on this site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilising this technology will have URLs that start with HTTPS instead of HTTP.
We may disclose your personal information if required to do so by law or by a subpoena or if we believe that such action is necessary to
15.1 conform to the law or comply with legal process served on us or affiliated parties;
15.2 protect and defend our rights and property, our site, the users of our site, and/or our affiliated parties;
15.3 act under the circumstance to protect the safety of users of our site, us, or third parties.
What About Other Websites Linked to This Site?
All personal information stored on our platform is treated as confidential. It is stored securely and is accessed by authorised personnel only. Our collection is limited in relation to what is necessary, for the purpose for which the personal information is processed, and kept only for so long as is necessary for the purpose for which the personal information was collected. We implement and maintain appropriate technical, security and organisational measures to protect personal information against unauthorised or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure. We ensure the encryption and
De-identified information which is no longer about an identifiable individual, and we have adequate cybersecurity measures in place.
Additional Privacy Information
If you are interested in obtaining additional information of privacy, you can visit the office of the Australian Information Commissioner’s website at https://www.oaic.gov.au